Billing Information
How subscriptions, checkout, neurons, and account access are handled.
Stripe checkout
Payments are processed through Stripe Checkout or embedded Stripe checkout. Live card data is handled by Stripe, not lovlychat servers.
Premium access
Premium access is granted when Stripe confirms an active or trialing subscription through signed webhooks.
Neuron credits
One-time neuron purchases credit the wallet belonging to the signed-in user who started checkout.
Need help?
Contact support with your account email and Stripe receipt if premium access or neuron balance does not update.